Customer Reviews

Very good service. We did add a request to have the batteries changed in the key fobs but didn’t see a charge so not sure uf it was done or not. Everyone was pleasant and helpful and the shop was clean and well lit. We’ll be back same time next year. Thanks

The online scheduling and payment was great! I sent my son in who is out of state and he needed an oil change. He was in and out in 35 minutes!

Friendly

Did what I asked without selling things I don’t need. Exactly what I want. No appointment, no wait. I wish Bergstrom owned the Hyundai dealership in Madison they could work on my other vehicle.

I got charged for two diagnosis'. It should only be one charge to look over the car if I'm having issues. The personal link said the car was inspected and getting quoted out, but it took another hour before I could check out. I didn't ask for a printed copy of the invoice. I needed a loaner vehicle and there weren't any. The shuttle driver was the best part

We came in for a rough sounding engine that happens in the morning. They were thorough and honest. They didn't finish our vehicle so we received a loaner for the weekend which was amazing! We also enjoyed Jessica. So nice!

Quick a great service

Good people great service.

I always know that things will be done, right.

In the past, I was always felt my business was valued. The service was completed but the check out at the end was treated almost like a "group session". I guess the service consultant wanted to be efficient and not have to take extra steps to walk to the customer waiting area.

The young men working in the quick lube were more interested in flirting with some other customers rather than completing my service. I also had a concern regarding an oil leak and was basically told I need to schedule an appointment with service to have it addressed.

They are all nice

The team there is great

The technician did excellent work and recommended services that were definitely needed based on the video that was sent.

Got an appointment for the next day. No surprises, no up selling.

Great customer service, delicious coffee and cookies available as always. Thankful for your friendly team.

Excellent service. Easy to make and change appointments. Quiet waiting room.

The staff was very helpful, especially Roy, the point person for the job on my car. He kept me in the loop at all times, was extremely courteous (as everyone was), and my car battery was replaced sooner than expected, even with the auto workers strike going on.

Quinn was great

Bergstrom and Middleton and the whole staff today fantastic job helping me with the service that was performed. I would highly recommend them. Thanks Gary Ziegler