I showed up around 11:00AM for an oil change. I was met by Trevor Ford who explained there was currently abo. gotta say there men'sut a 2 hour wait. He gave me his business card and suggested I call shortly after lunch to check with him. I returned home and did so around 1:30PM and he said it was all clear. I hurried back and got there 15 minutes later and got right it. He took care of everything. Gotta say the men's bathroom was the cleanest I have ever seen. The itemized bill and the inspections were carefully explained. My Caddy was brought up to the font door right from the car wash and I was happily only way.
We are most grateful for how quickly our issue was diagnosed and repaired. We are traveling from out of town and this dealership was absolutely wonderful to deal with. They have no idea how much we appreciate the service we received.
Brad Rolstad may be Top 20 service technician for our zone in 2021, but I got to say, I rank him #1 for the year of 2022! Response time is unbelievable. Fixes the vehicle right the first time no questions asked. John Stucki might be the best service writer this side of the Mississippi River! The customer service these gentlemen provide is top notch and I have full confidence in them to get the job done right, all the time, every time!
Our sales representative Jared was patient and very knowledgeable. He answered all our questions professionally and did whatever was necessary to accommodate us. He was friendly and very easy to work with. The General Manager Jeff was very helpful and did his best to make sure we were satisfied. We were delighted with the outcome!